Being Fully Transferrable means our National Vinyl LLC Lifetime Limited Warranty can be transferred to your home’s new owner if you ever decide to sell your home. Purchase the right service contract to keep your new or used vehicle—and BUDGET—protected today. Owner voluntarily agrees to assume all of the risks and accepts sole responsibility for any injury (including without limitation personal injury, disability and death), illness, damage, loss, claim, liability or expense of any kind to Owner and any other occupant, guest or invitee of the Property (this does not include NVR employees or its trade partners), that may occur in connection with the performance of Warranty … Most complaints come when a customer does not read what will cause the contract to not cover a claim. Affiliate disclosure: Automoblog and its partners may be compensated when you purchase the products below. Download the Warranty Coverage: ... Our Product Inspectors work closely with our Quality Assurance team and other team members to bundle NVP Fence materials for shipping while maintaining NVP quality standards. NVP Warranty aims to be the premier vehicle service contract provider in the U.S. by offering exceptional service and reliable contracts through its network of partner dealerships. Regards, When you purchase a new or used vehicle from a dealership, you’ll likely be asked about adding an extended warranty or … *** ***, The actual facts of this matter demonstrate that this consumer's complaint here is simply related to a misunderstanding on his part and has nothing to with any error, discrimination or unethical business practices of NVP On the contrary, we pride ourselves in treating every customer fairly NVP Warranty provides protection from those high expenses. Join to Connect. [ [2490]] 3.7 out of 5 stars. Our researchers were offered a seven-year and 125,000-mile Titanium protection plan (the highest level of coverage) for a 2018 Honda Civic for $2,574. But does the company live up to its lofty goals? K40 Platinum100 Review: How Does This New Radar Detector Stack Up? Launched from the success of the largest Utah vinyl fence company, which installed what is believed to be the first vinyl fence in the state in 1993, NVP began manufacturing its own line of NVP® brand vinyl fence and rail in 2004. Working as a Territory Manager at NVP WARRANTY: Employee Reviews | Indeed.com. 13. Get reviews, hours, directions, coupons and more for NVP Warranty at 5755 Granger Rd Ste 205, Independence, OH 44131. Others said that NVP Warranty claims adjusters would haggle with mechanics over the repair bill and that the company tried not to pay the average hourly service rate, delaying repairs. The most popular extended warranty company in the industry by far, CarShield is known for its full coverage and low prices. Search for other Warranty Contracts on The Real Yellow Pages®. Glassdoor gives you an inside look at what it's like to work at NVP Warranty, including salaries, reviews, office photos, and more. However, it is unusual (and a bad sign) to see customers complain about a company haggling with a mechanic over labor costs. (2021). 5755 Granger Rd Ste 205. seq. Nissan vehicles are covered by a new vehicle limited warranty, and almost all come with a 3-Year / 36,000 mile limited warranty (whichever occurs first) and a 5-year / 60,000 mile limited warranty for powertrain components (whichever occurs first). NVP Warranty also has a high Google review score of 4.4 out of 5.0 based on over 600 customer reviews. This is the NVP Warranty company profile. Beyond NVP's liability as described in this warranty, NVP is not liable or responsible for labor expense or other expenses pertaining to the removal, disposal, replacement or installation of either the original or replacement products. This price is within industry averages, but this is just one customer report. John E***NVP WarrantyOffice - *** *** ***, Mr*** submitted a claim for a repair to his *** AccordThe nature of the repair was to repair a reported engine noise that lasted approximately seconds when the engine was cold, then would go sway.Mr*** purchased a basic extended service contract that covered internally NVP Warranty offers vehicle service contracts for vehicles with as many as 225,000 miles. In these reviews, happy customers express satisfaction with NVP Warranty’s claims servicing and polite sales representatives. The Notably, only NVP Warranty’s 4 Star, 5 Star, and Exclusionary plans cover diagnostic fees. Read on to see how NVP Warranty stacks up against other providers and decide if NVP Warranty coverage is a good option for your vehicle. As always, it’s a good idea to compare quotes from multiple companies before purchasing a contract. NVP WARRANTY Careers and Employment | Indeed.com. •All other claims of any nature are not covered. It is also abnormal that the NVP Warranty Powertrain plan does not include roadside assistance or rental car reimbursement, which are standard perks included with most third-party warranty plans. [redacted] Operations ManagerNVP Warranty [redacted], In reference to the complaint filed by [redacted] : Mr [redacted] purchased his vehicle (Cadillac CTS on 9/30/and also purchased a NVP star service agreement with a month / 8,mile termThe vehicle mileage at the time of purchase was 146, On 11/3/Mr [redacted] called our offices to advise that he had felt his transmission slipping and we advised him to take the vehicle to a licensed repair shop of his choice and to authorize diagnostic testingWe then advised Mr [redacted] to have the repair shop send us an estimate for repairs via faxWe advised Mr [redacted] not to have repairs performed until we had provided authorization for repair On 11/5/we received an estimate from [redacted] Transmisson ( [redacted] *** [redacted] ***) for repairs to Mr [redacted] ’s transmissionThe estimate was handwritten, provided no description of the failed components and only listed pricing to perform a complete overhaul of the transmission ($3842.64) Our claims department initiated the claims process and contacted the repair shop to get specific information regarding the nature of the failureWe were told by the repair shop that the transmission needed to be overhauled at a cost of $Our claims adjusted informed the shop that there were specific testing that needed to be performed to determine the nature of the failure – namely fluid line pressure testsThese tests are standard in the industry and can only be performed with the transmission in the vehicleThe repair shop stated that they had already removed the transmission from the car and had totally disassembled the component – without our authorization Our claims department contacted the owner and asked if he had authorized the removal and disassembly of the transmissionThe owner stated that he gave authorization for the transmission shop to perform the diagnostics and the removal / disassembly of the transmission We informed Mr [redacted] that as per the contract EXCLUSIONS – WHAT’S NOT COVERED section, number E: “Any repair without Administrator’s prior authorization”, we could not provide coverage for the repairs We further stated that because the transmission has already been removed from the vehicle and disassembled without our knowledge that required testing could not be performed and as such, we can not determine the failed component(s) in the transmission or even confirm that such a failure has occurred Mr [redacted] then stated that he had only provided authorization to the repair shop to perform the diagnostics, not the removal or disassembly of the transmissionWe contacted the repair facility again, spoke with the owner “***” and also the Manager – “***”Both people reiterated that the owner of the vehicle had given them the authorization for removal of the transmission As the contract that Mr [redacted] purchased only covers certain internal components of the transmission it can not be accurately determined if the failed part is coveredThe decision to deny the claim is based upon the above facts, This business response was received by Revdex.com via email and is a copy/paste by **; please also refer to the attached document.Response to Complaint ID [redacted] On 11/22/ [redacted] purchased a Mercedes-Benz GL from [redacted] for $16,With the vehicle he also purchase a vehicle service contract, from same dealer, for $2,500.In response to the Mr [redacted] issue with moving the vehicleThe contract Mr [redacted] purchase covers up to $per hour for laborAny customer that purchased this contract would be responsible for the difference if the repair shop is charging more than $per hourWe want to make the consumer aware of this because we don't want a customer to have to pay too much out of pocket If the customer wishes to cancel the contract he is able to do so by simply returning to the selling dealer and filling out a cancellation form with themPlease note that both the customer and the selling dealer will have to sign the cancellation formIf there are any questions please feel free to contact me at the number belowJohn E***NVP WarrantyOffice - [redacted] ***, Mr [redacted] and I spoke via the phone regarding his concerns and his prior claimsWe discussed: A prior claim had been denied for non-coverage for oil leaks he was experiencing on his vehicleWe discussed the contract coverages and Mr [redacted] understands that the seals and gaskets needed for the repairs are not covered under the terms of his contract.A prior claim had been denied for duplicated concerns (oil leaks)Subsequent to the oil leak, damage had occurred to Mr [redacted] s belt tensioner and he paid for these repairsThe serpentine belt tensioner is a covered component under Mr [redacted] s contract and we have offered to reimburse him for the cost of this part and labor for installationMr [redacted] is emailing the invoice for reimbursement.I explained to Mr [redacted] that we never denied the last claim he had for the power steering issue he was havingI explained to Mr [redacted] that the repair shop he had taken his vehicle to was not an approved repair facility and we had advised the repair shop of this fact the day we received MrEsmale's claimWe were told by the repair shop that they would refer Mr [redacted] to a different shop to have the repairs performedWe never heard any additional information and so the claim was administratively closed after month of inactivityI have provided to Mr [redacted] a repair facility close to his home and he stated that he will be taking his vehicle to this shop most likely next weekI have provided Mr [redacted] with my direct contact information and he will contact me when his vehicle is at the repair shop so that we may expedite his claimlastly, Mr [redacted] stated that he had misplaced his policy ID card and requested we send anotherI verified his address while he was on the phone with meA new card has been created and put in the outgoing mailMr [redacted] should receive his replacement ID card by the end of this week.Mr [redacted] has agreed to rescind his Revdex.com complaint and we appreciate the opportunity to respond to these types of misunderstandingsOur goal is excellent customer service.Al Z [redacted] Claims Manager NVP Warranty, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Please ask the company to provide me with the policy and I will accept their response Regards, [redacted], [redacted] ***, I can truly understand your frustrationPlease understand that we have to operate within the boundaries of the contractYour contract is in place to repair or replace listed covered components for failureWe are required to identify a cause of failure before determining if a claim can be approvedUnfortunately, when you moved forward with the authorization to replace the engine, your technician had still not been able to provide an actual cause of failure or why the engine was not working properlyBecause a cause of failure was not identified NVP can not approve the claimThe claims adjuster did offer to help you find parts to assist in reducing the cost of repairs.I understand if you would like to cancel the remaining term of your contract and receive a refundIn order to cancel your contract you would need to return to the selling dealer and fill out a cancellation form with themAt that point we would be able to refund any funds due, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Ultimately, NVP will administer the contract that was given to us by the selling dealerThat same contract was signed by *** *** *** *** can cancel his vehicle service contract by going to his selling dealer and complete the cancellation form that will need to be signed by both the dealer and *** ***. Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***, As per the owner's request, we have supplied him with a copy of his extended service contract via his emailHe stated that he now understands how we arrived at the claim amount that was paid on his behalf, I am emailing you in regards to Complaint # [redacted] , [redacted] .NVP Warranty did not pay Ms [redacted] 's claim due to following reasons1) According to the consumer the vehicle had an issue before she bought the vehicleShe stated to our claims rep and myself the that she experienced an issue on the test driveWhen she addressed the sales team in regards to the issue, someone from the Sales Team stated "don't worry about the warranty will take care of it"We are not a warranty company, we provide service contracts on pre-owned vehiclesThe sales team may have been referring to a warranty offered from the dealershipThis lead to a miscommunication between Ms [redacted] and the Dealership.2) Due to the issue taking place prior to the sale of vehicle, this is called a pre-existing conditionAs stated on our contract, we do not cover pre-existing conditionsPart VII2, "Any condition that existed to part(s) or component(s) that were not functioning properly at the time that the covered vehicle was delivered to the Purchaser" are not covered3) Personally, I spoke to MR [redacted] ***, the Service Manager at the DealershipWe discussed at length the above facts and we came to the agreement that NVP Warranty should not cover the claim, but that the Dealership is responsible for taking care of Ms [redacted] .In Closing, the above reasons are why NVP Warranty did not cover Ms' [redacted] 's claimWe spoke to Ms [redacted] today in regards to her complaintShe stated that a Manager by the name of "***" promised to contact NVP Warranty to take care of her vehicle/claimThis is what lead to the customer being upset with usWe are seeing a miscommunication between the Service Department and the Sales Department, therefore we have been named in this complaintWe are actively attempting to assist the customer with this issueI have reached out to Mr [redacted] today and he stated he remembers our conversation several weeks back [redacted] was surprised that the customer was not taken care of yetMs [redacted] I believe that this complaint for NVP Warranty is unfounded due to the fact that the vehicle had an issue on the test drive prior to the sale and the above mentioned factsPlease confirm the receipt of my emailBest Regards, [redacted] NVP Direct, LLC [redacted], Response to Mr [redacted] letter:The claim for Mr [redacted] was denied as per our printed contract which clearly states as follows (Section VIIExclusions – What is not covered: Reimbursement for any repair or replacement made without prior authorization from the Administrator to the Repair Facility.The issue at hand is that either Mr [redacted] authorized [redacted] Transmission of his own volition or [redacted] Transmission took it upon themselves to remove and disassemble the transmission from Mr [redacted] ’s vehicle without first gaining approval from our AdministratorThis is crucial because there are industry standard testing procedures that are performed to determine the cause and extent of failure within a transmissionThese tests can no longer be performed after removal of the transmission from the vehicle.NVP Warranty did not authorize the removal and subsequent disassembly of the transmission in question, and as such we have no effective means to determine the failed component(s) in the transmissionTherefore – as we can not effectively determine the cause of failure we have no other choice but to deny the claim.If Mr [redacted] did not authorize the transmission shop to remove and fully disassemble his transmission, then his issue should be with the shop in questionMr [redacted] clearly stated in our adjuster’s conversations with him that he did authorize the diagnostics and authorized the removal of the transmission from his vehicle because he did not know any betterWe personally contacted [redacted] Transmission shop and spoke with the Manager – [redacted] and the Owner – ***, both of whom emphatically stated that Mr [redacted] authorized the removal and disassembly.In an effort to help Mr [redacted] after his claim was denied – we also contacted the dealer who sold Mr [redacted] his vehicle to inquire as to whether the selling dealer would be willing to assist his clientThe selling dealer declined to participate financially in the repairsThis is what Mr [redacted] referenced in his letter when he stated that NVP Warranty would send a used transmissionWe never stated that we would cover any aspect of the cost of the repair and sending a used transmission was predicated on the selling dealer being willing to help in the repair costs.Our company does all it can to be fair and equitable in it’s underwriting decisionsOur policies are clearly stated on the contract which Mr [redacted] received and there has been no deception on our part at all.Thank you for your assistance in this matter, Vehicle was purchased on 1/18/Customer's Complaint - Vehicle did not have good power and slows down while drivingThe repair shop called in to let us know that the vehicle needs a whole new engineThe claim's adjuster requested a status of the oilThis was accomplished by draining the oil and measuring itThe repair shop found quarts in a quart system and the oil was very blackRepair shop found that the cause of failure was that the engine was used while low on oilClaim at this point was denied based on Section - S of the contractAny Mechanical Breakdown or damage caused by bolts, carbon buiin cylinders, clogged fuel injectors, contaminated fluids, fuel, or lubricants, coolant blockage, corrosion, detonation, failure to maintain proper levels of lubrication, fasteners, fire, fluid leaks, freezing, improper engine adjustments, improper fuel, coolant, fluids, or lubricants, lack of lubrication, lean fuel conditions, lubricate blockage, nuts, overheating, pinging, pre-ignition, residue, rust, seized or damaged parts due to operation without sufficient coolant, fluid, or oil, sludge buildup, warpage, water damage, water intrusion, or water leaks.
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